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Frequently Asked Questions
Everything you need to know about eSIMs, activation, and troubleshooting.
General Questions
What is an eSIM?
How does an eSIM work?
Which devices support eSIM?
Can I use an eSIM and a physical SIM at the same time?
Is an eSIM better than a physical SIM?
Do I need an internet connection to install an eSIM?
Can I reinstall an eSIM if I delete it?
Does using an eSIM drain more battery?
Purchase & Activation
How do I buy an eSIM plan?
When should I install my eSIM?
How do I activate my eSIM?
Will my plan start immediately after purchase?
Do I need to verify my identity (KYC)?
Can I buy an eSIM for someone else?
What payment methods are accepted?
Can I top up my eSIM data?
Usage & Troubleshooting
Can I make phone calls with a data-only eSIM?
Will I keep my WhatsApp number?
How do I check my data balance?
My eSIM is not working, what should I do?
Can I share my internet (Hotspot)?
Is the internet speed fast?
What happens if I run out of data?
Can I use my eSIM in multiple countries?